Privacy Policy

1. Introduction

Tapdeal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Business information (company name, industry, team size)
• Contact and lead data you input into the CRM
• Communication preferences and settings

2.2 Information from Third-Party Integrations

When you connect third-party services (such as Gmail, Google Calendar, or Microsoft Outlook), we may access:

• Email metadata (subject, sender, recipient, date)
• Email content for CRM activity logging (only when explicitly enabled)
• Calendar events for scheduling features
• Contact information for import purposes

2.3 Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our CRM services
• Personalizing your experience and AI-powered recommendations
• Processing transactions and managing your account
• Sending service updates and marketing communications (with consent)
• Analyzing usage to improve our platform
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Integration Partners: When you connect third-party services, data flows according to their respective privacy policies
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Row-level security for multi-tenant data isolation

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Revoke Consent: Disconnect third-party integrations at any time

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your data during international transfers.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Continued use after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: